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Unable to Delete Invoice in Sirsi Workflows

Occasionally when adding an invoice but trying to cancel it before getting to the point of adding the invoicelines, the invoice is saved and cannot be deleted.  See example in attached file.

Sirsi Support must be contacted to delete the invoice for us. 

(The library has a limited number of librarians who serve as contacts with Sirsi Support staff.  For acquisitions problems, the Head of Acquisitions is the contact person.)

Here is the resolution information from Sirsi Support about this problem. 

Sirsi has to contact our SHSU Information Technology department to be allowed access to our Sirsi system.  The reference to Rick below is someone in SHSU IT department.

Resolution Details:
I did a logmein session this morning with Rick and was able to delete the invoice. Due to some problems with the way the database stores invoice information, in order to access the invoices for modification/removal, at least 1 invoice line needs to exist.

The invoice is deleted, and things should be working normally now.

Thanks,

Tyler Cazier

Suggested Knowledge Articles:

Invoice line not found", "Invoice not found" or "Invoice already exists" error messages received when removing, searching or adding an invoice

PROBLEM DESCRIPTION:

We are unable to add, remove, or search for an invoice ID.

When attempting to remove the invoice we receive the error message:
"Invoice line not found"

When searching for the invoice we receive the error message:
"Invoice not found"

When trying to add the invoice we receive the error message:
"Invoice already exists"

SOLUTION DETAILS:

These error messages indicate that an invoice exists in the database with no linked invoice lines. To correct this issue SirsiDynix Customer Support will need to perform maintenance on the server.

To correct this issue, please contact SirsiDynix Customer Support and reference:

Solution Title: "Invoice line not found", "Invoice not found" or "Invoice already exists" error messages received when removing, searching or adding an invoice
Solution Number: 00030170

 

 

 

 

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