Access Services Policies

Payment Methods Accepted

We can accept payment by cash, check, credit/debit card, and mobile payment apps like Google Pay and Apple Pay.

Transactions Processed at the Library Service Desk

The following financial transactions may be processed at the Library Service Desk:

• Paying (in full or in part) overdue fines below $10 or which have not been billed at the Cashier's Office.
• Purchasing a Courtesy Card to obtain physical borrowing privileges when not affiliated with SHSU.

Credit/debit transactions can also be processed over the phone; call the Library Service Desk at 936-294-1618.

In-person patrons will receive a sundry receipt for cash transactions. Credit/debit receipts will generally be sent by email.

Transactions NOT Processed at the Library Service Desk

Fees which have been billed at the Cashier's Office--such as replacement costs for lost items and overdue fines over $10--must be paid online in MySam or through the Cashier's Office.

Refunds

Refunds cannot be issued at the Library Service Desk; the library must request refunds through the Bursar's Office. If a refund is needed, please contact the Library Service Desk to discuss the details.

Making Change

The Library Service Desk is unable to make change for bills over $20.

Policies on Overdue Fines and Replacement Charges

For policies regarding overdue fines and item replacement charges, please refer to the "Overdue Fines" and "Lost Items" sections of the Circulation/Borrowing Policies.

Payment Methods Accepted

We can accept payment by cash, check, credit/debit card, mobile payment apps like Google Pay and Apple Pay, and interdepartmental transfers from other campus offices/entities.

Credit/debit cards must be in the name of the person using the card and be accompanied by a valid photo ID (SHSU ID or Texas Driver's License).

Interdepartmental: If Finance rejects an interdepartmental payment, Copy Services reserves the right to bill the initiator of the request for the cost of the services rendered, plus an administrative fee.

Transactions Processed at the Library's Copy Services Window

Services including printing/copying, laminating, spiral binding, and faxing may be purchased at the service window of NGL 103. View services prices.

Payment for posters ordered through the library's Computer Systems Maintenance Office are also payable through Copy Services.

Applicable Taxes

State and local sales tax will be added to the total cost of all services, with the exception of tax-exempt interdepartmental payments.

Overdue, Damaged, and Lost Item Charges

Any charges incurred for overdue, damaged, or lost items borrowed through Interlibrary Loan will be billed at the Cashier's Office and must be paid online in MySam or through the Cashier's Office.