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Access Services Policies

This guide houses the policies of the Access Services unit of the Newton Gresham Library

Access Services Financial Transaction Policies

Transactions Available

The following financial transactions may be processed at the Library Service Desk with cash, check, credit/debit card, and mobile payment apps like Google Pay and Apple Pay:

  • Paying (in full or in part) overdue fines below $10 or which have not been billed at the Bursar's Office.
  • Purchasing a Summer Card to maintain student privileges when enrolled for spring and fall but not summer.
  • Purchasing a Courtesy Card to obtain physical borrowing privileges when not affiliated with SHSU.

Credit/debit transactions for overdue fines and summer cards can also be processed over the phone; call the Library Service Desk at 936-294-1618.

In-person patrons will receive a sundry receipt for all transactions, along with an additional credit/debit receipt when applicable.

Refunds

Refunds cannot be issued at the Library Service Desk; the library must request refunds through the Bursar's Office. If a refund is needed, please contact the Library Service Desk to discuss the details.

Making Change

The Library Service Desk is unable to make change for bills over $20.

Overdue Fines and Item Replacement Charges

For policies regarding overdue fines and item replacement charges, please click on the Circulation/Borrowing Policies page in this guide, then refer to the "Overdue Fines" and "Lost Items" sections.

 

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