Quality Management and Accounting in Service Industries by Wojciech Sadkowski; Piotr JedynakPublication Date: 2022-05-17
The theoretical part of this book discusses: quality costs; the evolution of quality cost calculation; quality cost calculation models and their applications to date; and the specific way in which service companies operate. The empirical/practical part of the text presents the authors' model of quality cost calculation along with the adopted assumptions and cost structure, as well as the research methodology and verification of the use of the developed model in a selected service company.